Course Duration
10 Months
Course Structure
| Module / Topics |
|---|
| Module 1 : COMMUNICATION AND INTERPERSONAL SKILLS |
| • Communicate effectively with colleagues, students, and stakeholders |
| • CUSTOMER SERVICE EXCELLENCE IN EDUCATION |
| • Apply conflict resolution and negotiation techniques professionally. |
| • Deliver exceptional service to internal and external stakeholders |
| • Manage time and productivity efficiently. |
| Module 2 : CUSTOMER SERVICE EXCELLENCE IN EDUCATION |
| • Empathy and Responsiveness |
| • Professional Demeanour and Consistency |
| • Managing Expectations and Conflict |
| • Service Standards in Educational Environments |
| • Test topic |
| Module 3 : STRESS MANAGEMENT |
| • Recognizing Burnout Symptoms |
| • Preventive Lifestyle Practices |
| • Leadership Responsibility for Wellbeing |
| • Peer and Institutional Support |
| Module 4 : MINDFULNESS AND WELLBEING |
| • The Eisenhower Matrix and Task Prioritization |
| • Delegation and Workload Balance |
| • Focus Techniques and Avoiding Multitasking |
| • Productivity Tools and Planning Methods |